QGL is an international training specialist committed to delivering a professional and uncompromising quality of service envied by our competitors.

QGL has achieved outstanding recognition for quality, service and professional understanding of our client’s requirements, assisting them to attract their target markets, through innovative and creative training and development strategies. 

In today’s fast paced and ever changing business world clients increasingly are looking for flexibility, resourcefulness and a genuine understanding of global cultures, our dedicated team works together to ensure successful and professional outcome.

Differentiated and Quality Customer Service (QCS) is recognised at QGL as being the key to ensuring the overall success for our clients. Our QCS team will work tirelessly with our clients and their staff, providing training and support, to ensure the highest level of ‘seamless’ quality customer service is always available.

Business Skills

• Assertiveness at Work
• Customer Relationship Management
• Discovering the Secrets of Self-confidence
• Effective Communication
• Effective Customer Care
• Influencing & Negotiating Skills
• Maintaining Professional Boundaries
• Professional Presentation Skills
• Relaxation training – The Antidote to Stress
• Sales – an introduction
• Time Management

Leadership & Management

• Appraisal Skills
• Coaching & Mentoring Skills for Managers
• Effective Delegation Skills
• Effective Supervisor
• Interviewing & Selection Skills
• Introduction to Management
• Managing of Challenging Behaviours
• Managing Pressure – for Managers & staff
• Maximising Team Performance
• Performance Management
• Train the Trainer
• Team Building (Designed to MBA Curriculum)