QGL delivers a professional and uncompromising quality of service envied by our competitors.

We have achieved outstanding recognition for quality, service and professional understanding of our client's requirements, assisting them to attract their target markets, through innovative and creative training and development strategies. 

Above: Delegates working on their attraction dialogues

In today’s fast paced and ever changing business world clients increasingly are looking for flexibility, resourcefulness and a genuine understanding of global cultures, our dedicated team works together to ensure successful and professional outcome.

A differentiated quality of customer service (QCS) is recognised at QGL as being the key to ensuring that our customer deliver a Branded Customer Experience (BCE).

Business Skills

• Attraction Guide
• Reseach and Fact Finding
• Successful Tender
• Professional Presenting
• Assertiveness at Work
• Customer Relationship Management
• Discovering the Secrets of Self-confidence
• Effective Customer Care
• Effective Communication
• Influence and Negotiation Skills

Leadership & Management

• Coaching and Mentoring for Managers
• Effective Delegation
• Effective Supervisor
• Interviewing and Selection
• Managing Challenging Behaviour
• Train the Trainer
• Team Building